Shipping & Return Information

Hutchins & Hutchins, Inc. products are sold F.O.B. shipping point.

The buyer is liable for all shipping charges and title passes to the buyer when placed aboard the first carrier. Claims for missing or damaged shipments are processed by the buyer against the transportation company. REMEMBER: Claims for damage or loss by carrier are the responsibility of the buyer.

Pricing

Orders will be billed at prices in effect on shipping date or per contractual agreement.

Loss or Damage in Transit

Sellers liability ceases on making delivery to the carrier at the shipping point in good condition, carrier acts as buyers' agent. Seller shall not be liable for non-arrival of the shipment made under this contract which may be lost in transit, nor for losses, damages or delays in transportation. Claims for loss or damage should be made direct to the transportation company at once.

Sellers Delays in Delivery

When date of delivery is given, seller must make every effort to make shipments as near that date as possible, but seller assumes no responsibility for any loss or inconvenience caused by nondelivery at specified time.

Quoted Lead Times & Shipping Estimates

Quoted lead times are based on the availability of materials and the backlog at the time of quotation and may be affected at the time of sale by these factors. These factors change daily and, as such, the shipping estimate may be affected between the time you receive a quote and the time an order is placed. The shipping cycle in effect on the day an order is placed or approved will prevail. It is a shipping estimate, not a delivery estimate.

Discounts for Quantity Purchases

Quantity discounts are given on many items meeting minimum order requirements. Contact Hutchins & Hutchins for further information.

Special Packaging

Generally, no extra handling charges are added to the purchase prices by Hutchins & Hutchins. However, for special or sensitive equipment, charges for extra protective packaging or crating may be involved. - Export is special.

Terms of Payment

The terms of payment at 2%/10 days, net 30 days with approved credit. Unless otherwise agreed, the terms shall include "Freight F.O.B. factory" with title passing at such point.

Special Orders

We will provide formal quotations on special orders based upon specifications provided by the customer.

Shortage or Damage

Upon receipt of any equipment from Hutchins & Hutchins, customer shall immediately unpack and inspect for damage or shortage unless instructed otherwise. The customer shall not accept a damaged package or a short shipment until the carrier makes a "damage or shortage" notation on both carrier's and customers copy of the freight bill or delivery receipt. Always request the carrier to make an inspection to verify any damage or shortage. All containers and packaging must be retained for future inspection. Customer must notify and request an inspection by the carrier upon discovery of concealed damage within 15 days of delivery. Customer may report the concealed damage to the carrier by phone, or in person, so long as there is a follow-up by mail. The carrier's representative is required to make the inspection within 48 hours after notification, and will fill out, sign, and deliver to the customer an "Inspection Report of Loss or Damage Discovery After Delivery", in all cases, salvage must be held by customer for carrier disposition. Hutchins & Hutchins products are carefully inspected and packed in sturdy cartons which meet all transportation requirements. We cannot be responsible for damage in shipment, as the transportation company assumes complete responsibility for delivering the product to you in good condition when the bill of lading is signed.

Policy and Procedure for Returned Goods

Before any item may be returned customer must first obtain an authorization from Hutchins & Hutchins. All claims must be made directly to the manufacturer in writing within 30 days of receipt of merchandise. For non-defective merchandise, a 15% handling plus 10% restocking charge wtil be assessed on the selling price of all merchandise returned. If return is authorized, to insure proper adjustment, customer is required to provide Hutchins & Hutchins with the following information:

Customer's name and address as it appears on the invoice
Customer's purchase order number. Hutchins & Hutchins' invoice number and date
Hutchins & Hutchins' shipping order number
The quantity, description and catalog number. Reason for return. No returns on custom manufactured or special order goods

The customer must coordinate with a representative of Hutchins & Hutchins concerning method of shipment, special labeling and packaging requirements. Returned items may be subject to a restocking charge. Return freight shall be paid by the customer. All "freight collect" returns must be refused.

Items Not Authorized for Return

Special order items.
Items not purchased from Hutchins & Hutchins
Products modified, mutilated, or damaged by improper use, repairs, or application of special identification labels or name plates

For international orders- shipping charges, documentation fees and special packaging charges will be prepaid and added to the invoice

Packing/Shipping

We are quite experienced with proper packing and shipping procedures, preparation of shipping documents, and all other export and import requirements. Customer may select the mode and port of shipment preferred; otherwise Hutchins & Hutchins will select the fastest, safest and most economical means available